Oklahoma Heart Hospital CIO David Miles and his team have certainly faced their fair share of challenges when it comes to implementing a new electronic health record (EHR) system. But despite the initial resistance and obstacles, they have emerged victorious and are now reaping the benefits of a more efficient and streamlined healthcare system. In an exclusive interview, Miles shares his experience and offers valuable tips for those who are also embarking on an EHR switch.
The decision to switch to an EHR system is not an easy one. It requires careful planning, extensive training, and a significant investment of time and resources. For Miles and his team, the process began with a thorough evaluation of their current system and a determination to find a more advanced and user-friendly solution. After months of research and deliberation, they finally selected a consulting firm to help them with the transition.
One of the biggest challenges Miles and his team faced was staff resistance. As with any major change, there were concerns and fears among the hospital staff about the new system. “Change can be difficult, especially in a fast-paced and demanding environment like a hospital,” says Miles. “But we knew that this switch was necessary for the betterment of our patients and our organization as a whole.”
To address this resistance, Miles and his team took a proactive approach. They involved the staff in the decision-making process and ensured that their concerns were heard and addressed. They also provided extensive training and support to help the staff become familiar and comfortable with the new system. “Communication and transparency were key to overcoming staff resistance,” says Miles. “We made sure to keep everyone informed and involved throughout the entire process.”
Working with a consulting firm also proved to be a crucial factor in the success of the EHR switch. Miles emphasizes the importance of selecting the right partner for such a significant undertaking. “We were fortunate to have a consulting firm that understood our needs and worked closely with us to customize the system according to our requirements,” he says. “Their expertise and support were invaluable in making this transition a smooth one.”
However, working with a consulting firm also comes with its own set of challenges. Miles advises others to establish a clear and detailed contract with the firm, outlining the scope of work and expectations. He also stresses the importance of regular communication and setting realistic timelines for the project. “It’s essential to have a strong and open working relationship with the consulting firm,” says Miles. “This ensures that both parties are on the same page and working towards the same goal.”
So, what does it take to successfully navigate through an EHR switch? Miles believes that it requires a combination of factors – a dedicated team, effective communication, and a positive attitude. “It’s a team effort,” he says. “Everyone must be committed to the process and work together towards a common goal. And a positive attitude goes a long way in overcoming any challenges that may arise.”
Now that the switch is complete, Miles and his team are already seeing the benefits of the new EHR system. The hospital’s operations have become more streamlined, and patient care has improved significantly. “We can now access patient records quickly and efficiently, allowing us to provide better and more personalized care,” says Miles. “The new system has also reduced the chances of errors and improved the overall efficiency of our hospital.”
In conclusion, Miles and his team’s successful journey through an EHR switch serves as an inspiration for others who are facing a similar transition. With careful planning, effective communication, and the right partner, it is possible to overcome any challenges and emerge stronger than before. “It’s a daunting task, but the benefits far outweigh the challenges,” says Miles. “I encourage others to embrace the change and keep their eye on the ultimate goal – providing the best possible care to our patients.”
